Fast Turnarounds
Available 7 Days A Week
Affordable Rates
Mobile IT Support & Computer Repairs in Canberra
On-Site, On-Call & On-Point
Get In Touch Today & Save
Locally Owned & Operated
30+ Years of Excellence
Zero Call-Out Fee
New Replacement Parts
IT Concierge Service for Homes & Businesses
At ITS Alpha, we believe technology should make your life easier — not more confusing. Whether your computer has crashed, your Wi-Fi is acting up, or your business network needs support, we are here to help.
With over 30 years of real-world experience, we provide on-site, mobile and remote IT services for homes, small to medium businesses, corporate and government clients throughout Canberra & Queanbeyan surrounds, Melbourne, Brisbane, Australia and worldwide.
No tech jargon. No hidden fees. Just clear, personalised support from people who care.
Complete IT Solutions for Every Situation
We have helped hundreds of Canberrans regain control of their tech — from seniors learning to use email to business owners recovering vital files. Every job matters to us.
No call queues. No overseas agents. Just honest, local IT support you can rely on.
Computer Repairs
Hardware & Software Issues
Blue screen & System crash fixes
Hard drive, SSD, & RAM replacements
Laptop screen & keyboard repairs
Power Supply & Motherboard repairs
System Optimisation & Clean-ups
Home IT Services
Hardware & Software Issues
Email setup across devices
Parental controls & device safety
Basic training for laptops, tablets, & phones
Printer, scanner & smart device configuration
Jargon-free support ideal for seniors & families
Business IT Services
New Business Setup
Bare Office Planning
Printer, VoIP phone & multi-device networking
Cybersecurity audits & staff training
Secure backup & disaster recovery solutions
Remote access, VPNs & hybrid work support
Cyber Security Solutions
Virus, spyware & malware removal
Firewall and security software setup
Wi-Fi password & access management
Secure online backup solutions
Security audits for small businesses
Scam prevention
Data Recovery Services
Recovery of deleted files & documents
Retrieval from formatted or corrupted drives
Support for external HDDs, SSDs, & USBs
Backup setup to prevent future loss
Quick turnaround & secure handling
Confidentiality guaranteed
VoIP Phone System Setup
Installation & setup of VoIP handsets
Call routing & voicemail configuration
Integration with mobile & desktop apps
Advice on the best VoIP plans for your business
Ongoing system support & troubleshooting
Staff training & user onboarding
Fast, Honest, Reliable
All-in-One IT Support Canberra
10K+
Computers Restored
30+
Years of Experience
5.0
★ Rating on Google
Our Process
How It Works
Get in Touch
Give us a call or message us — tell us what’s going on. No pressure, no obligation.
We Listen & Investigate
We’ll come to your place or assist you over the phone or online — whatever suits best.
We Fix It, Explain It, Test It
We fix the issue, explain what went wrong, and make sure everything’s running as it should.
Support When You Need It
Need more support later? We’re just a call away. No long wait times, no locked-in contracts.
We Work With All PC Brands
Including Apple & Microsoft
Order New Spare Parts
System Maintenance & Upgrades
Who Do We Work With?
Home Users & Families
From dodgy internet to forgotten passwords, we help households stay connected with friendly, on-demand IT support.
Seniors
We specialise in patient, step-by-step tech help for older clients — explaining things in plain English and making tech enjoyable, not frustrating.
Small Businesses & Sole Traders
Reliable IT is the backbone of your business. We offer ongoing support, cybersecurity, and network management so you can focus on growth — not glitches.
Government & Community Organisations
With decades of experience and a reputation for discretion and quality, we’re a trusted partner for agencies, not-for-profits, and community groups.
From Broken Screen Displays To Complete IT Solutions
We Can Do It All!
Why Choose ITS Alpha as Your Local IT Partner?
We're not a big corporation or call centre — we’re real people offering real support right here in your community. Our clients choose us because:
Over 30 years of hands-on IT experience
Fully mobile across Canberra & Queanbeyan
Compassionate support for seniors & non-tech users
Strong focus on cybersecurity & data protection
Friendly, responsive service without the jargon
Passionate about helping — including community volunteering
Our Service Areas
We proudly serve homes and businesses across Canberra & Queanbeyan surrounds, delivering reliable PC repair & IT solutions tailored to your needs.
Canberra, ACT
Belconnen, ACT
Gungahlin, ACT
Woden Valley, ACT
Tuggeranong, ACT
Molonglo Valley, ACT
Queanbeyan, NSW
Googong, NSW
Jerrabomberra, NSW
Yass, NSW
Karabar, NSW
Goulburn, NSW
Frequently Asked Questions
What types of computers do you repair?
We work with Microsoft Windows PCs, laptops, all PC brands, custom-built computers, phones, cameras and home security and access control, Apple computers and devices. Not sure? Just ask — we’ll let you know if we can help
How much do your services cost?
$160 an hour. Senior and pensioner discount. If you need help and have trouble affording it, talk to us. We will help.
Do you offer after-hours or urgent support?
We do our best to accommodate urgent requests — give us a call and we’ll let you know the earliest available time.
What if I just have a small one-off tech problem?
No problem! Whether it’s a printer that won’t connect or a missing file, no issue is too small. We’re happy to help with one-off visits, too.
Do you offer ongoing support plans for businesses?
We sure do. We can tailor a support package with priority service, regular maintenance, and ongoing network or security support.
Get In Touch Today & Save
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