Mobile IT Support & Computer Repairs in Canberra
On-Site, On-Call & On-Point
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IT Concierge Service for Homes & Businesses
At ITS Alpha, we believe technology should make your life easier — not more confusing. Whether your computer’s crashed, your Wi-Fi’s acting up, or your business network needs support, we’re here to help.
With over 30 years of real-world experience, we provide on-site, mobile and remote IT services for homes, small businesses, and even government clients throughout Canberra & Queanbeyan surrounds.
No tech jargon. No hidden fees. Just clear, personalised support from people who care.
Complete IT Solutions for Every Situation
We’ve helped hundreds of Canberrans regain control of their tech — from seniors learning to use email to business owners recovering vital files. We treat every job like it matters, because to you, it does.
No call queues. No overseas agents. Just honest, local IT support you can rely on.
Computer Repairs
Hardware & Software Issues
Blue screen & System crash fixes
Hard drive, SSD, & RAM replacements
Laptop screen & keyboard repairs
Power Supply & Motherboard repairs
System Optimisation & Clean-ups
Home IT Services
Hardware & Software Issues
Email setup across devices
Parental controls & device safety
Basic training for laptops, tablets, & phones
Printer, scanner & smart device configuration
Jargon-free support ideal for seniors & families
Business IT Services
Managed IT Services - Ideal for SME's
Office 365, email domain & cloud storage setup
Printer, VoIP phone & multi-device networking
Cybersecurity audits & staff training
Secure backup & disaster recovery solutions
Remote access, VPNs & hybrid work support
Cyber Security Solutions
Virus, spyware & malware removal
Firewall and security software setup
Wi-Fi password & access management
Secure online backup solutions
Security audits for small businesses
Scam prevention
Data Recovery Services
Recovery of deleted files & documents
Retrieval from formatted or corrupted drives
Support for external HDDs, SSDs, & USBs
Backup setup to prevent future loss
Quick turnaround & secure handling
Confidentiality guaranteed
VoIP Phone System Setup
Installation & setup of VoIP handsets
Call routing & voicemail configuration
Integration with mobile & desktop apps
Advice on the best VoIP plans for your business
Ongoing system support & troubleshooting
Staff training & user onboarding
Our Process
How It Works
Get in Touch
Give us a call or message us — tell us what’s going on. No pressure, no obligation.
We Listen & Investigate
We’ll come to your place or assist you over the phone or online — whatever suits best.
We Fix It, Explain It, Test It
We fix the issue, explain what went wrong, and make sure everything’s running as it should.
Support When You Need It
Need more support later? We’re just a call away. No long wait times, no locked-in contracts.
We Work With All PC Brands
Including Apple & Microsoft
Order New Spare Parts
System Maintenance & Upgrades
Who Do We Work With?
Home Users & Families
From dodgy internet to forgotten passwords, we help households stay connected with friendly, on-demand IT support.
Seniors
We specialise in patient, step-by-step tech help for older clients — explaining things in plain English and making tech enjoyable, not frustrating.
Small Businesses & Sole Traders
Reliable IT is the backbone of your business. We offer ongoing support, cybersecurity, and network management so you can focus on growth — not glitches.
Government & Community Organisations
With decades of experience and a reputation for discretion and quality, we’re a trusted partner for agencies, not-for-profits, and community groups.
From Broken Screen Displays To Complete IT Solutions
We Can Do It All!
Why Choose ITS Alpha as Your Local IT Partner?
We're not a big corporation or call centre — we’re real people offering real support right here in your community. Our clients choose us because:
Over 30 years of hands-on IT experience
Fully mobile across Canberra & Queanbeyan
Compassionate support for seniors & non-tech users
Strong focus on cybersecurity & data protection
Friendly, responsive service without the jargon
Passionate about helping — including community volunteering
Frequently Asked Questions
How much do your services cost?
We offer competitive rates and up-front quotes. No surprises. No hidden fees.
Do you offer after-hours or urgent support?
We do our best to accommodate urgent requests — give us a call and we’ll let you know the earliest available time.
What types of computers do you repair?
We work with Windows PCs, laptops, custom-built computers, and some Apple devices. Not sure? Just ask — we’ll let you know if we can help.
What if I just have a small one-off tech problem?
No problem! Whether it’s a printer that won’t connect or a missing file, no issue is too small. We’re happy to help with one-off visits, too.
Do you offer ongoing support plans for businesses?
We sure do. We can tailor a support package with priority service, regular maintenance, and ongoing network or security support.
Get In Touch Today & Save